Experienced Mercedes-Benz (or Other European Manufacturer) Technician

Description

PURPOSE OF POSITION
The Technician’s primary goal is to ensure an extraordinary client experience while creating client advocates. The Technician position will also be responsible for diagnosing and repairing client and dealership vehicles with integrity and ethics, and also maintaining a positive relationship with clients who return with unsatisfactory work in accordance with dealership policies and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Examines vehicle, diagnoses and, if needed discusses with the Shop Foreman, or ASM as to the nature and extent of damage or malfunction

Communicates additional service requests to the ASM for communication to client

Plans work procedure in cooperation with the Shop Foreman

Provides labor time estimates to the ASM

Monitors repair time and updates ASM on status often for client vehicles left for service, and for waiting clients

Maintains strict adherence to dealership policy on client vehicle care and operation

Completes story and/or documentation for client repairs

Understands and utilizes dealership computer system

Assists Technician Trainees

Wears approved safety glasses when in designated safety areas

Keeps work area clean and tidy Attends company and factory training

Keeps current with factory technical bulletins

Understands and follows Federal, State and local regulations such as disposal of hazardous wastes

Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements

Attends weekly department meetings