Category: Motor Age Articles

Today, unethical behavior at dealerships is more difficult to get away with than in the past. Dealers set policies to weed out unethical characters, and social media and consumer resources often shed light on unethical business practices.

As Volvo prepares a new and improved version of its Care by Volvo subscroption service, California hears the grumbling of dealer protests.

As new-vehicle sales cool in China, dealers are turning to their highly-respected U.S. counterparts to learn how to create additional revenue streams in stores while preparing for potential investments in the American market.

Ethical practices in automotive finance have evolved significantly in recent decades, with a boom in automotive retail regulations. Automotive News explores this evolution in this special section.

General Motors’ plans for job cuts, ten years after its bailout, draws criticism.

Many dealers leave nothing to chance with ethics. Internal training, external audits and promoting from within as often as possible are the top tactics used to prevent compliance and ethical land mines.

Self-promotion can erode customer trust, FandI experts caution, and dealerships should have ethical ground rules for displays of personal achievement in the office.

Whether it’s better for mitigating sales resistance from customers or preventing cash-buyer confusion, some dealerships stray from the traditional title of finance and insurance manager.

A reader comments on the disappearance of affordable sedans.

General Motors’ decision to idle four U.S. assembly and parts plants could provide ammunition for critics of President Donald Trump’s new North American trade agreement.