Author: Search Auto Parts | Automotive News – Customer Service

While the first day of summer doesn’t officially happen until June 21, the bountiful days of summer are coming. The world of automotive typically experiences a boom in the four or so months of summer that can rival the other eight months of the…

In the never ending competition between new car dealers and independent automotive repair shops, most of us of theautomotive world are aware of the Magnuson-Moss Act of 1975, though frequently only insofar as it applies to our ability to do rep…

Walking into the repair area at Dr. Import Automotive Service can feel more like a dealership setting than an independent repair shop. The huge, wide open bay area, encompassing 17 bays in a 14,000-square foot zone, gives the seven technicians …

Survey reveals that half of drivers postpone repairs

Political pundits say you need a certain "fire in the belly" to even consider running for President of the United States. It appears that same quality is also a necessity if you want to work on customs, classics, collectibles, hot rods …

We’ve all heard this old saying, but does it have any real meaning in the automotive world? Let’s listen to Senior Coach George Zeeks share his experiences in the trenches.

Due to the popularity of last year?s Dream Shop giveaway, Delphi announced they will again equip one lucky technician with parts, tools, equipment, shop supplies and training as part of the 2012 Delphi Dream Shop Sweepstakes, which launched thi…

This month, we are going to learn a new skill that will help you stabilize your car count, increase your profits and help you stay the best shop in your area.

One of my favorite movies is "Groundhog Day" starring Bill Murray. In the movie, Murray’s character is stuck in a frustrating cycle. Every morning when he wakes up, it’s the same day. During this day the town, events and people never ch…

Have you ever asked yourself what you could do differently to get your people to do what you want them to do?