I have been blessed to be able to hang out with some of the most successful shop owners in North
America over a 40-year work history in the automotive repair industry. It isn’t one thing, but about 15 things a
successful shop owner has to do in concert to truly have the most successful shop in any given market and have
enough free time to enjoy life. I won’t bore you with the 15 things, but the most important one is to have a
definite purpose in life and the power to achieve it. If you are reading this article, you made it through 2010 and
some of you may have made a few New Year’s resolutions for 2011. What do you suppose the odds of achieving those
resolutions would be? Slim to none? Many of us have given up on New Year’s resolutions because we know they don’t
work for us. Why?