What would you say if I told you that your current way of measuring technician productivity is not
effective? Typically, most shops measure technician production based on billed hours versus hours available. The
auto repair and service industry has been measuring productivity in this manner forever. Now I am not saying that
measuring billed hours is not effective to motivate or provide performance feedback to the technician. What I am
saying is that billed hours alone do not guarantee the sales and gross profit dollars needed for your shop and your
financial model. Dollars pay the bills, not billed hours.